Forgotten your password? How do I reset it?
When logging in, click Forgot password? and enter your email address. We send you a link that lets you set a new password. The link is valid for 60 minutes. Once you have saved a new password with it, it no longer works.
Request a link
- On Eventfrog, click Log in at the top right. On your phone, you will find Log in in the menu.
- Below the password field, click Forgot password?.
3. Enter the email address you use to log in to Eventfrog and click Next.
4. The message Email has been sent appears. If no email arrives, see “Problems resetting your password” below.
Set a new password
- Open the password reset email from Eventfrog and click the button to reset your password. If you have several of these emails, use the most recent one.
- Enter your new password under New password. The characters it must contain are shown below the field.
- Enter it again under Retype new password.
- Click Save.
The message Your password has been changed! appears. You are now logged in. Next time you log in, use your new password.
Using the Eventfrog app? See Forgotten your password? How do I reset it in the app?
Problems resetting your password
- Not received an email? First check your spam folder. Then check that you typed your email address correctly. Below the message Email has been sent, you can change it using Correct typo and send it again using Reset password.
- We send at most one password reset email per email address every 30 minutes. If you request a new link before then, you will see Email has been sent again, but no further email arrives. So wait 30 minutes before trying again.
- If you received an email with the heading Was that you?, there is no Eventfrog account for this address. Try a different email address. Or create an account using Create account in the email.
- If The link has expired appears after you click the link, it is older than 60 minutes or has already been used. On this page, click Request a new link.
- If the page from the email says that you are already logged in with another account, click Log out and set new password.
