Help centre overview

Help centre for ticket buyers

Questions about the event My ticket Buying process Event cancellation & rescheduling / Ticket cancellation My profile Ticket insurance Eventfrog app questions Data protection Gift vouchers Streaming

More questions?

We are happy to help.

Email: support@eventfrog.de
Hotline ticket buyers Germany: +49 30 403 66 97 60

Our phone support is available Monday to Friday from 9:00 AM – 12:00 PM and 1:00 PM – 5:00 PM.

On weekends and holidays, urgent enquiries will be answered by email.