Help area for ticket buyers, organisers and all interested visitors

Questions about the event or ticket?

If you need to change your order or cancel your ticket, have questions about the location or event details, your event organiser will help you directly.

Contact your event organisers

Questions about the purchase process?

If you have any questions about the purchase process, payment methods or the app, the fastest way to find help is in the section for ticket buyers.

Help for ticket buyers

Questions about event management?

Find the answers to the most frequently asked questions when creating or promoting your event. We support you by phone and email.

Help for event organisers

More questions?

We are happy to help.

Email: support@eventfrog.de
Hotline in Germany: +49 30 403 66 97 60

Our telephone support is available Monday to Friday from 9:00–12:00 and 13:00–17:00.

On weekends and holidays, urgent enquiries will be answered by email.

For event organisers, we also offer telephone support at weekends and on public holidays on request for an additional charge.
Please contact us by email for more details.

You want to learn more about our support?

Here we show you how our team can support you, what our support does and what help we can give you