Where do guests hold their card for Eventfrog Cashless?
For card payments with Eventfrog Cashless (Tap to Pay), the person paying holds their card or phone against the NFC sensor of your smartphone. On an iPhone that is the top of the screen, on Android devices the back, usually in the centre or near the camera.
How to find the sensor
On an iPhone, turn the screen towards the person paying, on Android devices the back.
- iPhone: flat over the top part of the screen.
- Samsung: centre of the back.
- Google Pixel: upper part of the back, just below the camera bar.
- Xiaomi, Redmi and Poco: usually upper part of the back, near the camera.
- Motorola: usually at the Motorola logo on the back.
The exact spot depends on the model. The quickest way to find it is to slide the card slowly over the back.
How to make every payment work
- Remove thick cases, cases with a card slot, magnetic rings, metal plates and grips such as PopSockets. Thin silicone or plastic cases can usually stay on.
- Hold the card flat and still until Payment successful appears.
- Hold up just one card, not the whole wallet.
- Phones and smartwatches work the same way: hold the device against the same spot and confirm the payment on it.
- If Payment failed appears, tap Try again and hold the card slightly to one side or for longer.
