How secure is ordering and paying on Eventfrog?

Card payments and all other payment methods in the group Payment via Eventfrog are processed by a payment provider. You enter your card details in its payment window, not with Eventfrog. Eventfrog never receives your full card number. Bank payment is different: you transfer the money directly to the event organiser, and Eventfrog cannot check whether your money arrives.

Encrypted connection

All Eventfrog pages are transmitted in encrypted form. In the checkout, the note The connection is secure (SSL-encrypted). next to the Buy now button shows this.

Payment via Eventfrog

In the checkout, you choose how to pay under Payment option. Which payment methods you see depends on the event. The group Payment via Eventfrog contains all card payments and, for example, TWINT. With these payment methods, your tickets are valid immediately after purchase.

• When you click Buy now, the payment provider’s payment window opens (usually Datatrans). Only there do you enter your card details.
• For card payments, your bank may ask you to confirm the payment, for example in its app. More on this: What is the 3D-Secure code and why is it requested?
• If you are logged in when you buy, Eventfrog can save your card for your next purchase. Only an identifier from the payment provider, the card number with some digits hidden and the expiry date are saved. To delete a saved card, see How do I remove a payment method?
• If your order has gone through, you receive an email with the heading “Thank you for your order”.
• If your order does not go through and money has already been debited, you get it back automatically. How soon you see it in your account depends on your bank. More on this: Why have I not received a ticket?

Payment directly to the event organiser

Payment methods in the group Payment directly to event organiser, for example Bank payment, are not processed via Eventfrog. You transfer the amount yourself to the event organiser’s account. Eventfrog cannot check whether your payment arrives or who receives the money. Your tickets only become valid once the event organiser has received the payment.

• If you want Eventfrog to process the payment, choose a payment method under Payment via Eventfrog.
• For questions or problems with your transfer or about a cancellation, contact the event organiser directly.
• How bank payment works: How do I buy tickets by prepayment?