How can I delete cookies and the cache in the browser?

If Eventfrog shows outdated content or something isn’t working as expected, first reload the page without the cache. If that doesn’t help, clear the cache (stored copies of pages and images) and delete the cookies in your browser.

Overview:

Reload the page without the cache

On the page in question, press:

Windows: Ctrl + F5
Mac in Chrome, Edge or Firefox: cmd + Shift + R

Safari and smartphones don’t have this shortcut. Clear the cache and cookies there directly as described below.

Before you clear the cache and cookies

You will be logged out of Eventfrog and other websites. Have your login details ready and log in again afterwards.
Your basket may be empty after clearing. If you can, complete any order you’ve started first.
Clearing cookies and the cache is enough. You don’t need to select other options such as saved passwords.

On a computer

Google Chrome

Press Ctrl + Shift + Delete, or cmd + Shift + ⌫ on a Mac.
Under Time range, select All time.
Tick Cookies and other site data and Cached images and files.
Click Delete data.

Microsoft Edge

Press Ctrl + Shift + Delete, or cmd + Shift + ⌫ on a Mac.
Under Time range, select All time.
Tick Cookies and other site data and Cached images and files.
Click Clear now.

Mozilla Firefox

Press Ctrl + Shift + Delete, or cmd + Shift + ⌫ on a Mac.
Select Everything as the time range.
Tick Cookies and site data and the option for cached files.
Click Clear.

Safari on a Mac

In the menu bar, click History › Clear History….
Next to Clear, select all history.
Click Clear History.

Safari clears cookies, the cache and your browsing history.

On a smartphone

Safari on iPhone and iPad

Open Settings and tap Apps › Safari. In older iOS versions, Safari is listed directly in Settings.
Tap Clear History and Website Data.
Select All History and tap Clear History.