How do I take out ticket insurance and what do I have to do in the event of a claim?

How do I take out ticket insurance?

You can insure your tickets during the purchase process. As soon as you have selected tickets and go to the shopping cart, you can insure the tickets.

If you have selected several tickets, you can also insure only individual tickets. The premium for the ticket insurance depends on the ticket price. Tickets with a price higher than 500 EUR cannot be insured (from 1 November tickets up to a maximum value of 3.000 EUR can be covered).

Please note: If you want to use the payment method "Payment in advance to organiser:in", you cannot use the ticket insurance. If you choose insurance, this payment option will be hidden.

Ticket insurance concluded until 31 October 2023: What do I have to do in the event of a claim?

With the ticket insurance, you will be refunded the ticket price in the following cases, among others:

• Illness / accident / pregnancy complications
• breakdown or delay of public transport on the outward journey (technical defect)
• Breakdown or accident with private car on the outward journey
• If the event has been postponed and you are prevented from attending on the postponement date for the following reasons:
  • official summons to appear as a witness or juror in court,
  • completion of military or civil defence service,
  • holidays already booked,
  • business event,
  • Invitation to a wedding event

Info regarding coronavirus: According to clause 6 e) of the general terms and conditions of insurance, benefits are excluded for events in connection with epidemics or pandemics..

In the event of a claim, please contact us here with the necessary documents including order confirmation (see insurance conditions):

Report a claim online

You can also find out more about ticket protection from the insurance company here:  ERV Ticketschutz

Insurance conditions (Download)

Ticket insurance taken out after 1 November 2023: What do I have to do in the event of a claim?

With the ticket insurance, you will be refunded the ticket price in the following cases, among others:

• Personal health obstacles: Whether illness, accident or unexpected pregnancy complications.
• Obstacles on the way to the event: Be it a breakdown with your car or problems with public transport.
• Unexpected legal obligations: Suddenly called to jury duty or an unexpected court summons? No problem.
• Unexpected household emergencies: In the event of a burglary or fire in your home just before the event.
• Cancellation of leave due to military or emergency services: When your professional assignment calls.
• Extreme weather conditions: Extreme weather conditions that prevent you from travelling to the event while the event is still taking place.

Further cases are listed in the information document.

In the event of a claim, please contact us here with the necessary documents including order confirmation (see insurance conditions):

Report a claim online

You can also find out more about ticket protection from the insurance company Ticketplan here:

Ticket insurance GTC

Ticket insurance information document