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An access key allows you to make specific ticket categories available only to selected individuals – for example, VIPs, members, or patrons. These protected categories are only visible once a valid access key has been entered.
Note: This feature is available in the Plus and Pro plans. Access keys can only be created and managed by organisers under the «Codes menu.
Afterwards you can create the actual access keys in the «Codes» section.
When using a seating plan, it is not possible to protect entire categories directly.. Instead, you can use subcategories:
4. Activate the checkbox «Cancel the visibility setting of the main category».
5. The option «Protected by access key» will now appear – activate it and save.
Ticket buyers will only see the subcategory once they have entered the access key.
Even after your event has been published, you can still protect categories using an access key:
Important: If an event is upgraded from Free to Plus, the fees will also apply retroactively to tickets already sold.
Tip: For better clarity, use consistent naming patterns (e.g. EF-0001, EF-0002…).
When creating access keys, you can:
This gives you full control over how many tickets each person can purchase using the access key.
After creating your access keys:
1. In the «Codes» menu, select the desired access key.
2. Click on «Assign».
3. Select the relevant event and then choose the protected categories.
4. Save.
Only categories with access key protection enabled will be displayed here.
In the «Assign access key» window, you'll find two helpful options at the bottom for automating the assignment:
This option automatically assigns access keys to categories with names that exactly match the name of an already assigned key.
Tip: This method works especially well if you use the same category names across multiple events (e.g. VIP, Early Bird, etc.).
This function allows you to fully adopt the category assignments of an existing access key.
Caution: Any categories and variants you've already selected will be overwritten!
Tip: Want to prepare one access key cleanly (e.g. VIP-Original) and use it as a template to quickly assign the same categories to other keys? Then this feature is exactly what you need.
If you'd like to direct specific groups – such as patrons – straight to a protected category, you can modify your event URL:
https://eventfrog.ch/en/p/eventname.html?showCodeBox=1
https://eventfrog.ch/en/p/eventname.html?accessCode=YOURCODE
https://eventfrog.ch/en/p/eventname.html?showAccesscodeCatsOnly=true&accessCode=YOURCODE
Note: Replace YOURCODE with the actual access key.