Help centre overview Help centre for event organisers

Create tickets

Categories
How do I create a ticket category and add variants or discounts? How can I influence the visibility of my categories? What are early bird tickets and how are they created? Settings for ticket categories Combination categories: Tickets for various events or as multi-day passes Why is the total price shown including taxes and service costs? What does "block tickets" mean? Total capacity limit: What is it, why use it, and how does it affect ticket numbers? What are checkpoints, and how do I create them? Creating season tickets and subscriptions Can I pre-sell blocked tickets directly ? Flex Tickets: What are they and what benefits do they offer? Guide: Set up Flex-Tickets Gruppen- und Familientickets erstellen
Codes, promo codes and access keys
All codes at a glance: what does each function do? Protect categories using an access key Codes on tickets App discount: Tickets with discount when purchased in the Eventfrog app What are discount codes and how can I create them? Friendslists: Personalised display of discount codes and access keys
Costs / Pricing model
Event packages: Which functions are included in which model? How can I switch to a higher event package?
Ticket presentation
How are the tickets structured and which areas can I occupy? What do Eventfrog tickets look like, and how are they displayed in the app? How can I design the ticket myself?
Vouchers / sponsoring
Sponsoring logo on tickets and in event view How can I sell vouchers for my own events?
Personalisation
How can I personalise tickets?
Billing
I have ticket categories with different tax rates. How do I map this?

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