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How do I have mobile numbers confirmed by SMS??

With the setting Have mobile numbers confirmed, your ticket buyers confirm a mobile number by SMS for each ticket. This gives you a verified mobile number for every ticket. The feature is part of the paid Plus package. You switch it on in the Cockpit for your event under GTC, additional documents.

Overview:

Before you switch it on

  • If your event is on the Free package, this feature moves it to the Plus package. The Plus fees then also apply to tickets that have already been sold.
  • If you switch the feature off later, your event stays on the Plus package. You can only go back to the Free package as long as no tickets have been sold.
  • If tickets have already been sold, everyone who bought online from Eventfrog and has not yet confirmed receives an email asking them to confirm once you switch the feature on.

What the Plus package includes: Event packages: which features are included in which package?

Switching on mobile number confirmation

  1. Log in, open your event in the Cockpit and click GTC, additional documents in the menu.
  2. In the GTC section, tick Have mobile numbers confirmed.
  3. Mobile number must be confirmed for each ticket appears below it. It is already ticked. This option decides whether each ticket needs its own mobile number:
    • Ticked: each mobile number can only confirm one ticket for this event. For 4 tickets, you need 4 different mobile numbers. If someone has bought several tickets, the order confirmation asks them to forward the email to everyone coming with one of the tickets.
    • Not ticked: one mobile number can confirm several tickets, for example all the tickets in an order. Each ticket is still confirmed separately, with one SMS per ticket.
  4. Click Save at the bottom.
  5. If your event is on the Free package, the Switch to Plus window appears. Click Change package to save the setting.

How ticket buyers confirm their mobile number

  • The order confirmation contains a Confirm ticket now link for each ticket. On a mobile phone, it opens a ready-made SMS that they just need to send.
  • If the link does not work, for example on a computer, they send an SMS with the ticket ID to the number shown in the order confirmation and on the ticket. The ticket ID is also on the ticket.
  • The number the SMS is sent from is the one that is saved. Another SMS for the same ticket does not change the saved number.
  • They pay their mobile provider’s standard rate for the SMS. Eventfrog does not charge anything.
  • A ticket without a confirmed mobile number remains valid. You decide whether to admit people without a confirmed mobile number.

Instructions for your ticket buyers: How do I confirm my mobile number by SMS?

Viewing confirmed mobile numbers

  1. For your event, click Orders, cancellations in the menu.
  2. Click Export.
  3. In the Excel file, the confirmed number for each ticket is in the column personal Verified mobile number. If the field is empty, the ticket has not been confirmed yet.

You may only use the mobile numbers to run your event. Can I use my ticket buyers’ data for advertising purposes?

Good to know

  • If you copy the event, the setting is not copied. Switch it on again for the copied event under GTC, additional documents.
  • If you switch the feature off, numbers that have already been confirmed stay in the buyer details.
  • The setting is not available for calendar entries (events without ticket sales).

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