The event package applies per event and is not a subscription. In the cockpit, you can always see exactly which function belongs to which package.
With the Free package, you can continue to create events with ticketing and benefit from a large part of the functions. The Plus package gives you access to all functions and the Pro package is completely ad-free with free ticket design.
After the first ticket sale, you can only switch to the higher package. If you have already (pre-)sold tickets and switch to a higher package, the costs of this model will be retroactively transferred to the tickets sold.
| Event packages |
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| Embed agenda | ✔ | ✔ | ✔ |
| Ticket sales on own website | ✔ | ✔ | ✔ |
| Sale via own and public advance booking offices | ✔ | ✔ | ✔ |
| All payment methods | ✔ | ✔ | ✔ |
| Seating plan | ✔ | ✔ | ✔ |
| Early bird tickets | ✔ | ✔ | ✔ |
| Unlimited number of ticket categories | ✔ | ✔ | ✔ |
| Total quota | ✔ | ✔ | ✔ |
| Entry app for admission control | ✔ | ✔ | ✔ |
| Sales statistics in real time | ✔ | ✔ | ✔ |
| Sales notification by e-mail | ✔ | ✔ | ✔ |
| User management and role assignment | ✔ | ✔ | ✔ |
| Search engine optimised event page | ✔ | ✔ | ✔ |
| Huge range | ✔ | ✔ | ✔ |
| Ticket price over EUR 50 | — | ✔ | ✔ |
| Personalisation | — | ✔ | ✔ |
| Messages to ticket buyers | — | ✔ | ✔ |
| Confirm mobile number | — | ✔ | ✔ |
| Hidden events | — | ✔ | ✔ |
| Protect categories by access key | — | ✔ | ✔ |
| Combination categories / multi-day passes | — | ✔ | ✔ |
| Checkpoints | — | ✔ | ✔ |
| Codes on tickets | — | ✔ | ✔ |
| Pay back guarantee | — | ✔ | ✔ |
| Download QR codes | — | — | ✔ |
| Trigger payouts yourself in the cockpit (instalment payment) | — | — | ✔ |
| Support | E-mail & Phone | E-mail & Phone |
| Event packages |
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| Service costs for online payments transferred to ticket buyers | free of charge | free of charge | free of charge |
| Own payment handling | free of charge | 0,69 € per ticket | 0,89 € per ticket |
| Service costs for online payment via Eventfrog | 1.9 % of the ticket price + € 0.19 per ticket | 2.9 % of the ticket price + € 0.69 per ticket | 3.9 % of the ticket price + € 0.89 per ticket |
Our own payment processing includes the following payment methods: advance payment, payment on site for day and evening box offices, advance sale via our own advance booking offices, but also free tickets.
| Event package | |
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| Use small advertising spaces individually, e.g. for coupons | ✔** | ✔** | ✔ |
| Use your own sponsorship logo and/or exclude third-party sponsorship | — | ✔ | ✔ |
| Design a large area on the ticket | — | — | ✔ |
| Own ticket design | — | — | ✔ |
Note: Only the Pro package completely excludes advertising (on the tickets and in the ticket purchasing process).
** For EUR 0.19 per small advertising space per ticket outside the Pro package
| Promo codes | from EUR 80 / subsequent changes on request for EUR 160 per hour |
| Refunds | For a flat rate of EUR 50 and an additional EUR 1.50 per cancelled ticket excluding VAT, we will process the refund for your event. |
| Advertising opportunities | Free calendar entry / other options from EUR 19.90 |
All prices listed are in EUR and exclude VAT.
