Help centre overview Help centre for organisers

Event cancellation & rescheduling / Ticket cancellation

Rescheduling an event

How can I postpone my event? How do I postpone an event with a «money-back guarantee»?

Event cancellation

How can I cancel my event? «Money-Back-Guarantee» as a certificate for your event

Cancel ticket

As an organiser, can I cancel an order? Can I have Eventfrog process the refunds if my event is cancelled?

Exchange ticket

Can I exchange incorrectly purchased tickets for my ticket buyers?