Help centre overview Help centre for event organisers

Admission control / Entry app

Install app
Which devices can I use for scanning? How can I connect other devices in the Entry app?
Using the app offline
Does the Entry app require an internet connection?
Payment methods
How do I recognise tickets with the payment method "Pay on site"?
Questions about the admission
Scan colours: What do the colours mean when scanning tickets? Can I search for tickets in the Entry app? The scan does not work. Can I also check in the ticket manually? Can I turn off the quack sound?
Admission control / Entry app
Instructions: How do I scan tickets with the Entry app? Test: How can I test the scanning of tickets in the app? What is the check-in and check-out mode? What is scanner standby and can I use it to save my smartphone battery? How can I change the selected event? What is an auto-pause, and can I switch off automatic scanning? Can I rent smartphones from Eventfrog for ticket scanning? How do I select a checkpoint?
Statistics
Are there any statistics in the Entry app?
Personalisation
Is the personalisation visible in the app?

For event organisers

Organise events

Plan your event with Eventfrog

Prices

Product updates

Sell tickets

What sets Eventfrog apart from others?

Find events

Concerts

Events near you

Parties

Theatre & Stage

Top categories

Buy tickets

Help and contact

Payment Options

Questions about the event

Help for ticket buyers

I can't find my ticket

Cancel a ticket

Questions about the event

Highlight Features

All features

Eventfrog Cashless

Entry-App (Entrance)

Eventfrog AI

Eventfrog App

Functions in the Pro Package

Season tickets and passes

Your own ticket shop

Event Marketing

Communicate and push your pre-sale

Promoting events

Examples of use

Art Exhibition

Associations

Business Events

Carnival

Cinema

Circus

Classic

Clubs & Bars

Concert

Courses & Seminars

Dance

E-Sport & Gaming

Festivals

Locations

Major events

Museum

Sport

Theatre

Trade fair

Universities

About us

Blog

Data protection & security

Gift card

Jobs

Media & Press

Newsletter

Partnership

References

Team

Eventfrog App QR Code

Install Eventfrog as an app

Eventfrog App on the Apple App Store Eventfrog App on the Google Play Store
Made in Switzerland with love
© 2026 Eventfrog
GTC Privacy policy Accessibility Imprint Sitemap
Eventfrog - Facebook Eventfrog - Instagram Eventfrog - Tiktok Eventfrog - LinkedIn Eventfrog - Xing Eventfrog - Youtube