Consulting and ticketing support at Eventfrog – customer service with a personal touch

Our users are our top priority  whether they are event organisers or ticket buyers. Because Eventfrog is a do-it-yourself platform, user-friendliness is particularly important to us. In addition, we focus on personal and comprehensive support via email, telephone and FAQs.

Support via email

Record-breaking: The average response time for initial enquiries is less than two hours

Multilingual telephone support

Telephone support in three languages (EN, DE, FR) for ticket buyers and event organisers

Highest user friendliness

Help texts guide you through the platform and there are over 200 articles and detailed instructions in the FAQ section

You can reach us by email and we also offer telephone support. This is free of charge for for ticket buyers and event organisers in the Plus and Pro packages. We are happy to help you with all your concerns. Whether you have questions about Eventfrog as a ticketing provider or would like support in the purchasing process.

For you, we also go beyond our regular support hours and answer important questions even on weekends and holidays. This way we make sure that if, for example, you can't find your ticket on a Saturday, a solution is found promptly so that you can still go to the event.

Curious to learn more? Find out more about our ticketing support from our support lead Fabienne on the blog: Personal or help desk? Our support offers both!

Our support services

Support by email & telephone for ticket buyers free of charge
Email support for event organisers free of charge and included in every package
Telephone support for event organisers Only included in the Plus and Pro package
Event creation from 100 EUR (excl. VAT) according to actual workload
Create seating plan from 250 EUR (excl. VAT) according to actual workload
Individual support services from an hourly rate of 160 EUR (excl. VAT)

Helpful texts

If you are looking for further information, you will find it in the help centre. It contains over 200 articles with detailed instructions for all functions. Especially for more complex features, we support our event organisers with very detailed instructions. Microcopies and help texts guide you through the Cockpit and the customer account. They describe how to use certain features and give you useful tips on how to apply them.

These practical tips are user-friendly and in the spirit of the so-called user-centred approach.

At the same time, we welcome feedback from our users to make the platform even better. You can read about how usability and your feedback are connected in our blog:

How your feedback furthers Eventfrog and you

Our support team in Olten and Berlin

Hubert Bak

Sabina Baumann

Yvo Bermann

Nicolas Carbenay

Sarah Fernandez

Peter M. Heil

Marijo Hercegovac

Fabienne Hofer

Priska Hubler

Sarah Walter

Over 200 guides and articles for event organisers and ticket buyers

Explore our help centre

Any further questions?

We are happy to help. Our telephone support is available Monday to Friday from 10:00–12:00 and 14:00–17:00.

Hotline in Germany: +49 30 403 66 97 60

On weekends and public holidays, we offer email support in urgent cases.