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Our users are our top priority whether they are event organisers or ticket buyers. Because Eventfrog is a do-it-yourself platform, user-friendliness is particularly important to us. In addition, we focus on personal and comprehensive support via email, telephone and FAQs.
You can reach us by email and we also offer telephone support. This is free of charge for for ticket buyers and event organisers in the Plus and Pro packages. We are happy to help you with all your concerns. Whether you have questions about Eventfrog as a ticketing provider or would like support in the purchasing process.
For you, we also go beyond our regular support hours and answer important questions even on weekends and holidays. This way we make sure that if, for example, you can't find your ticket on a Saturday, a solution is found promptly so that you can still go to the event.
Curious to learn more? Find out more about our ticketing support from our support lead Fabienne on the blog: Personal or help desk? Our support offers both!
| Support by email & telephone for ticket buyers | free of charge |
| Email support for event organisers | free of charge and included in every package |
| Telephone support for event organisers | Only included in the Plus and Pro package |
| Event creation | from 100 EUR (excl. VAT) according to actual workload |
| Create seating plan | from 250 EUR (excl. VAT) according to actual workload |
| Individual support services | from an hourly rate of 160 EUR (excl. VAT) |
If you are looking for further information, you will find it in the help centre. It contains over 200 articles with detailed instructions for all functions. Especially for more complex features, we support our event organisers with very detailed instructions. Microcopies and help texts guide you through the Cockpit and the customer account. They describe how to use certain features and give you useful tips on how to apply them.
These practical tips are user-friendly and in the spirit of the so-called user-centred approach.
We are happy to help. Our telephone support is available Monday to Friday from 9:00–12:00 and 13:00–17:00.
Email: support@eventfrog.de
Hotline in Germany: +49 30 403 66 97 60
On weekends and public holidays, we offer email support in urgent cases.
For event organisers, we also offer telephone support at weekends and on public holidays on request for an additional charge.
Please contact us by email for more details.
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