What is the total quota, what benefits does it have and how does it influence the ticket quantity?

The ticket quantity can be easily limited via the total quota. This function can be used when creating the event or after publishing and the first ticket sale.


When and how do I use the total quota limit?

  • If the number of visitors is reduced due to official requirements, you can react quickly and limit the total number of tickets easily: instead of blocking tickets individually in the respective categories, you can simply limit the total number of tickets.
    If you then have an upper limit of visitors, you don't have to decide how many "VIP tickets" and how many "normal tickets" you want to sell. Instead, you simply decide how many tickets can still be purchased in total.
  • For events lasting several days, for which there are multi-day passes or combined category tickets (several events) and individual tickets, you can also simply set the total contingent per day and do not have to laboriously and manually adjust or divide up the ticket quantity.

How do I limit the total quota for event recording?

You can already limit the total quota while you are entering events.

In the second step, creating the event, you decide whether you want to sell tickets for your event. Here you can create the number of categories. Each category has a certain number of seats or tickets that you offer at a fixed price.

The "Total tickets" quantity is calculated from the number of seats per category. This quantity refers to all tickets created.

If you limit the total contingent, this only affects the number of tickets available. Only this quantity can be purchased by ticket buyers.

If you tick the "Limit total quota" checkbox, you can set how many tickets you want to limit the available quantity to. Enter the number for the desired quantity here.

As stated in the help text, the limitation also takes into account combination categories of other events that are linked to this event.  You can find out more about combination categories here >

This means that tickets from other events that are combined with this event via combination categories after they have been sold will also reduce the number of tickets available for this event.

You can find out how best to use this function setting for yourself further down in the article.

How do I limit the total contingent for an event that I have already publicised?

To do this, log in to the Cockpit and select the desired event in the overview. Click on "Edit" and go to "Ticket categories, seating plan" under "Tickets & seating plan".

Here you can see, among other things, whether this event is linked to others via combined categories. If you want to combine this event with other events, you will find instructions here > 

Click on the "Edit categories" button to narrow down the number of available tickets.

Here you can see the total number of tickets created in all categories for this event under "Total tickets". Now tick the "Limit total quota" box and enter the desired value for the maximum available quantity under "Limit to".

Confirm your selection by clicking the green "Save" button.

Where can I see how many tickets are still available for my event?

To do this, go to "Sales" for your event and then to "Statistics". If you have correctly limited the total quota, a message will appear here with the number of available tickets.

In our example, you can also see the statistics for "Sales by category".
The original quantity of tickets recorded per category is shown under "Quota".
Under "Available tickets" you can see the "Total" quantity of tickets created, minus the two tickets sold.

You can see that more tickets are listed under categories and contingent than are currently still available and for sale, as described in the note above.
Only the 138 tickets of the total contingent can actually be sold. How this quantity is distributed among the categories now depends on subsequent ticket sales.

If you now buy 40 tickets from the "VIP" category, only 98 tickets from the "Normal" category remain available and the "VIP" category is sold out.
However, if you sell 40 tickets in the "Normal" category, 40 tickets will remain available in the "VIP" category and 58 tickets in the "Normal" category.

FAQs - Frequently asked questions & answers

I have set the total quota new / later / after publishing. Why did the ticket quantities in the individual categories not adjust automatically?

The number of tickets per category is not restricted after the total quota has been limited.

Only the maximum available quantity of tickets can be sold; how this is distributed across the individual categories depends on the sale. If you wish to limit the available number of tickets per category, you must adjust this manually.

The total quota for my event cannot be limited. What can I do?

If the total quota cannot be limited, you have probably set too low a value for the desired ticket quantity.

If you have already sold more tickets than you want to enter for your total quota, you cannot limit it to the desired quantity.

Why should I limit the total contingent instead of blocking tickets?

In principle, the total quota is used to limit the number of participants in the event via ticket sales.

When tickets are blocked, they are temporarily removed from sale. These tickets are (temporarily) removed from online sales with a number per category. They can be released again later or used for other purposes.

If you want to limit the number of participants at the event regardless of the category, it is advisable to limit the number via the ticket contingent. This may allow you to sell more tickets from higher-priced categories than if you reduce or block the number of tickets per category.

What other uses are there for the "Limit total quota" function?

You can also use this function if you use combined categories. If you would like to grant your visitors with a ticket from Event A access to another Event B with a fixed number of visitors, you can use this function. Limit the quota for Event B and start regular ticket sales there as well. Use the combination categories to link event A and B and thus regulate the number of visitors at both events.