What payment methods are available?

These payment methods are offered by Eventfrog:

  • PayPal
  • Google Pay
  • Apple Pay
  • Credit card (Mastercard / Visa)
  • Pay on site*
  • Prepayment*

You can adjust this setting as follows: Log in with your account and edit the desired event.

Click on Sales in the event cockpit and select "Payment methods" in the menu under "Tickets & seating plan".

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The payment methods are divided into "online payment". In other words, payments that are processed online via the Eventfrog platform and payments that are made directly to the organiser (payment on site at the box office and in advance).

The online payment methods include:

  • PayPal
  • Google Pay
  • Apple Pay
  • Kreditkarte (Mastercard / Visa)

These are always activated. Service costs are incurred when using them. However, you can transfer these directly to the ticket buyers if you wish. If you would like to do without online payments and use ticketing completely free of charge, you can deactivate «Payment via Eventfrog» here.

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If not all of these payment methods are available to you, your event was still recorded via our old payment provider. We will show you here what you can do to ensure that all payment methods can be offered: How can I use PayPal? >

*The payment methods «Pay on site» and «Prepayment» can only be selected by ticket buyers if you as the organiser offer this payment option.

You can also set how long you allow payments in advance.

Mehr dazu findest du unter: Prepayment as direct payment method to organiser:in >

Please note: If you choose «Pay on site», there may be additional work on site as you still have to collect the tickets. There is also a risk of so-called «no-shows". In other words, people who purchase tickets but do not turn up and ultimately do not pay.

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