Help centre overview Help centre for event organisers

Finance

My revenues
When will I receive the revenue from my ticket sales via Eventfrog and will it be transferred to me? How do I set up a bank account for my event? Event invoice: Where can I find it? How can I trigger a payment on account FAQ Advance payment Do I have to pay fees to GEMA for music events? What happens if the credit check is negative?
Costs / Pricing model
Can I organise my event completely free of charge? And do I have to expect fees for free tickets? What costs do I incur when I pre-sell tickets? Are the credit card fees deducted from my earnings? Can I transfer or pass on the fee / costs to ticket purchasers? What are the all-in-one service costs? Do the packages apply per event and how do the Plus and Pro packages differ?
Billing
How do I receive an invoice with VAT shown? In which cases is VAT charged? Is it possible to show the ticket price excluding VAT? My event is not subject to VAT. Why does it still show that the ticket price includes VAT? Is my event taxable and do I have to pay VAT? How does the VAT process work?
Payment methods
What payment methods are available? How can I activate PayPal as a payment method for my events? Was ist «PayPal – Bezahlung nach 30 Tagen» und was bedeutet das für mich als Veranstalter:in? Prepayment as direct payment method to organiser
Event creation
Can the VAT still be adjusted after the sale of the first ticket?

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