What happens if the credit check is negative?

If the credit check is negative, it indicates that an increased or high risk has been identified. In such cases, we cannot trigger any further payments on account until the situation has been clarified and the credit rating has been corrected. Here you will find all the necessary steps to successfully clear the credit check and enable a payout again:

1. Contact CRIF

To clarify the reason for the negative result and improve your rating, you must contact CRIF directly. Please use the following email address:

• Germany: support.de@crif.com

Note: Attach a copy of your identity card or passport to your letter.

2. Important information for the enquiry

To ensure CRIF can handle your case promptly and efficiently, you should provide the following information in your enquiry:

• Reference to Eventfrog: Inform CRIF that your enquiry was made via Eventfrog's «CRIF Online» portal.
• Bank details: Enter the bank details that are stored with your event.
• Contact details: Ensure all your company or personal information is up to date.

3. Feedback from CRIF

CRIF will notify you once your credit rating has been corrected and is marked as «green» in their system. This confirmation is crucial in order to take the next step.

4. Inform Eventfrog

As soon as you have received confirmation from CRIF, please contact our support team again. We can then check your creditworthiness again in the system and authorise the payout manually if the result is positive.

Important notes

The payment on account function will remain blocked until your credit rating has been clarified.

Eventfrog cannot re-run the credit check until we have received confirmation from you that CRIF has corrected your credit rating.